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Customer Service

Privacy Policy

Your privacy, both personal and business, is important to us. We respect YOUR right to privacy and we understand that visitors to our site need to control the uses of their personal information. The Privacy Policy below details the measures taken by Hamag Pty Ltd to protect your privacy in connection with your use of www.hamag.com.au This Privacy Statement details the information we gather, how we may use it, and how we can change or correct if necessary. Hamag’s web site has areas where you can provide personal information to identify yourself .We have developed this Privacy Policy to inform you of our policies and practices regarding such information. This document is the Privacy Policy of Hamag Pty Ltd. It relates to the web pages and services available at the Hamag Pty Ltd On Line website www.hamag.com.au. Hamag may make alterations to this document from time to time and will update the Policy at the Site. Hamag will take all reasonable steps to act in accordance with the policy when using the Site Hamag assumes no responsibility for the information practices of other web sites that a user is able to access through our Site.
What information do we collect?
The information we collect from you depends upon whether you are visiting our web site or whether you are making a purchase On Line. For the latter Hamag will collect your name, email address, postal address, and personal measurements in the case of a Made To Measure Gaiter order. This information is essential for us to be able to accurately identify you and to be able to service you. We may collect other demographic information about you in order to help us better serve your needs and requirements.Other information may also be recorded. Whenever a page is requested from our web server, we record the time, date and Internet Protocol (IP) address of the information to improve our technical structure and performance and it is not in any way used specifically to identify you.
How do we use your information? 
We may use your contact details to send you information about Hamag, including material such as information on new products, specials and whether we will be present at special equestrian events. Your credit card number will only be used to charge you for the products and services which you have ordered. For orders made at tarde shows, we do not process credit card payments until your order is ready to be sent. We will treat the information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, sell, distribute, rent, license, share or pass on to any third party, any personal information that you may have provided to us, unless we have your express consent to do so. Exceptions to this are:
*Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health
*Where Hamag Pty Ltd is required by law to provide your information
Information collected from you at our Website and how we deal with it
You are welcome to visit our website at any time to read information on current promotions without disclosing any personal information about yourself. Hamag may collect the following information from this website:
1. Statistical Information - No personally identifying information such as your name, email address, mailing address or contact telephone numbers is collected during these site visits.
2. Collection of identifying personal information - We only collect personal information about you, when you elect to do so, generally when you provide registration details for a stated purpose such as placing an order, personal measurements for sized products eg Gaiters, Medical Armbands or Belts, request for product information or registering for eNewsletter. In these situations you will be expressly asked to provide information that personally identifies you or that enables us to contact you and seek to process your request. The information requested would be name, address, email address, telephone contact number, type of request, measurements where relevant, plus any additional information necessary to aid processing your request or registration.
3. Use and disclosures - In general, personal information provided to this web site will not be used or disclosed by Hamag for a secondary purpose, other than the primary purpose of collection unless you have consented, the secondary purpose is related to the primary purpose of collection and you would reasonably expect Hamag to use or disclose the information for that secondary purpose (including promoting other related services and better service to you the client), or the use or disclosure is otherwise required or permitted by law.
4. Access to the information we hold about you - On request by you, we will provide access to any information that we have collected about you, though this web site. We will need reasonable proof of identity before granting access. Requests may be made by contacting us in writing addressed to The Secretary at the current fixed address located on the website.
5. How to correct information we hold about you - If you believe information we hold about you is inaccurate or out of date you may contact us via the Contact Us page and we will correct data that is in error.
Terms and Conditions of Use
By using this web site, you are agreeing to the terms of this Web Site Privacy Statement. We reserve the right to change the terms of this Statement, which governs our web site at any time.A revised Statement will apply to data collected after its effective published date. The revision will be posted at least 14 days prior to its effective date. Your continued use of this site, after the published date of the changes, will mean that you have accepted the changes.
Security
The actual placing of an Order Online is on Secured web site as you will see when you are doing so. Hamag understands the need for a system that ensures the privacy of our users personal information is not compromised in any way. We use industry standard security measures to safe guard the personal information that we hold. Our database systems store personal information in an extremely secure environment which safeguards it from misuse, wrongful disclosure, alteration or destruction.We cannot guarantee the security of information transmitted to us via the Internet, though we use our best endeavors to do so. Hamag will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information. The open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our line products or services. Therefore these activities are conducted at your own risk. Once we receive your information, we will use our best efforts to ensure its security.
Payment Methods
Hamag accepts the following payment methods:
- Visa
- Master Card
- Diners
- American Express
- Paypal
- Direct Deposit*  
- Cheques
*Please note that when paying via direct deposit, the order will be shipped after payment has been confirmed on our end.
Cheques to be made to:
Hamag Pty Ltd
305 Bridge Inn Rd Wollert
Victoria 3750
Australia 
Shipping
We aim to dispatch as quickly as possible once the Order is received. If an Order is required urgently, we request notification of same and will try to expedite the request. Gaiters are dispatched in specially made canisters which are made for safe delivery and for storing the Gaiters in. All items are carefully inspected at the time of packing and shipment.
Australian Domestic Orders
All Australian Orders are sent by Australia Post eParcel - Registered post with tracking. Customers are welcome to pick their products up. We are happy to send by Express Post if requested for an urgent order. Please note that separate shipping rates apply to wholesale orders.
$0.00 - For all orders $150 and over
$9.99 - For standard shipping with tracking
$14.95 - For express shipping with tracking
$19.99 - For standard shipping with tracking & insurance
$24.95 - For express shipping with tracking & insurance
Delivery cost is added to your order after your selection is completed.
Heavy/large items - Some items are large and heavy and will incur additional postage costs. Please refer to product descriptions and contact us for a shipping quote.
International Orders
International orders to Ireland, Germany, Singapore, UK, US or NZ are sent by Australia Post Pack & Track unless other means are requested by the customer. All other International orders are sent by International Airmail where tracking is NOT available. Hamag is happy to send products to any part of the world.
$21.95 - Standard International Freight
$31.95 - Standard International Freight with insurance
Delivery cost is added to your order after your selection is completed. 
Please note that some items are large and/or heavy and may incur additional postage costs. Please refer to product descriptions and contact us for a shipping quote.
How will I know if I know that Hamag has received my order?
Once we have received your order you will be sent an email confirming the order. If Hamag has any queries re the order we will contact you by email or phone.

Return Policy

We want your on line experience with Hamag to be easy and enjoyable. We GUARANTEE our products are in Perfect condition when they leave our premises as they are all individually made and NOT mass produced. We are always here to answer your questions or concerns. We make every endeavor to ensure that the Gaiters are comfortable to your unique size.If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of the goods excluding postage & handling.For damaged goods, please advise immediately upon receipt via email within 7 days, with clear details.All returned goods must be in their original condition and packaging where applicable, for a refund to be effectedThe cost of the return freight and insurance is the purchaser’s responsibility.
International returnsReturn via Air Mail

Australian Domestic ReturnsReturn via Australia Post with tracking
RefundsOnce we have received the goods we will issue a refund for the total purchase price in A$, excluding postage & handling.We will refund you in the same method as payment given
We will not issue refunds where goods have obviously been used or tampered with in any way. You the customer are totally responsible for the theft, loss or damage of the goods once they are in your possession.
All items returned, must be addressed toHamag Pty Ltd.305 Bridge Inn Rd,Wollert, Victoria 3750Australia.
Please contact us or email sales@hamag.com.au if you have any problems
100% Guarantee
In the event that you are not totally satisfied with any items received, we will replace the item or refund you within 30 days of delivery.  Please notify us by email at sales@hamag.com.auPhone domestic : 1300 1HAMAG (03 94081598)Phone International 613 94081598 within 3 days from receipt of goods.

Credit Card Security - TFS
Is it safe to enter my credit card details onto your site?Direct Payment Solutions Limited or its licensors (hereinafter referred to as DPS) are committed to protecting your privacy as an Internet user whenever you buy goods or services from a Merchant which uses Payment Express.DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider
Taxes & Duty
Hamag is obliged by Australian Law to collect GST on all products and services provided at the rate of 10% for Australian orders.Where the country of import declares custom duties or clearance charges, they are the responsibility of the purchaser.

Contact Us
If you have any queries about this policy statement, the practices of our site, or your dealings with Hamag Pty Ltd, please contact us.